FAQ –

In this page of Candle Sparkles you will find the Frequently Asked Questions (FAQ). We try to put here all the questions that may have, also the ones that some users have asked to us in all our sales channels. We try to keep this page updated as much as we can, but we know that maybe you won’t be able to find all the answers here. So our invitation is to check this out. In case that you don’t find the answer that you looking for you can contact us using other ways:

About Candles
What are the candles made out of?
Our candles are made out of 100% natural soy beans. No additives or toxins added

Aren’t all soy wax candles the same?

Unfortunately, no. Label guidelines in the USA allow any candle that is at least 51% soy to be labeled as a soy wax candle. This means there is potentially 49% that is paraffin, beeswax, palm wax, or coconut wax. There are many pre-blended waxes available to candle makers, and those manufacturers do not disclose their full formulas, other than stating what waxes are in the blend. We ONLY use natural soy wax + natural coconut wax. Our wax is considered vegan indicating it does not contain any other wax.

Can your containers be reused?

Yes! Once there is about 1/4 inch of wax left, stop using the candle. Our suggestion is to place the container in hot soapy water to soften any residue and labels, and wash, rinse and dry.

About Customized Candles

Can I get a personalized candle?

Of course!, we can make that happen for you. In this link you will be able to find the product created so that you can customize it to your liking. You can choose the vessel, and the scent.

I wanna make an order of more than 6 candles customized, can I get a discount?

We have a service where we can create candles for your events, or special occasions. Please contact us, or fill this form.
Do you wholesale?
Yes, we offer you to be our partner to sell our products. You just have to fill this form.

About Shipping

Do you have store pick up?Yes, you can place your order and come our shop and pick it up.
What company you use for shipping?
Currently we have an amazing partnertship with envia.com. With them we can offer you the posibility to let you choose the shipping company of your preference. In the check out you will see all the options !